iThembalethu Experts Solutions — Privacy Policy (POPIA‑Aligned)

Last updated: April 20, 2026

Introduction

iThembalethu Experts Solutions (“we”, “our”, “us”) is a wholly owned subsidiary of iThembalethu Group. We provide medico‑legal invoice purchasing and cashflow solutions to medical experts and attorneys.

We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in accordance with the Protection of Personal Information Act (POPIA) and all applicable South African laws.

By using our website or services, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We collect information necessary to provide our medico‑legal funding services, including:

Information You Provide

• Full name
• Email address
• Phone number
• Professional details (attorney or medical expert)
• Practice or firm information
• Invoices, reports, and supporting documents
• Identification documents (where required for verification)
• Case‑related information submitted by attorneys or experts

Automatically Collected Information

• IP address
• Browser type and device information
• Website usage data
• Cookies (via CookieYes or similar tools)

Sensitive Information

We may process limited medico‑legal information only when necessary for verifying invoices, reports, and case details.
We do not store or process patient medical records.

How We Use Your Information

We use your information to:

• Verify attorneys, experts, and case details
• Purchase expert reports and process payments
• Manage deferred payment arrangements with attorneys
• Track case progress and manage collections
• Communicate with you regarding services
• Improve our website and user experience
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process personal information based on:

• Your consent
• Contractual necessity (to provide our services)
• Legitimate interests (fraud prevention, risk scoring, underwriting)
• Legal obligations (compliance with SA law, POPIA, LPC rules)

How We Share Your Information

We do not sell your personal information.

We may share information with:

• Attorneys involved in the relevant case
• Medical experts involved in the relevant case
• Our internal underwriting and risk teams
• Payment processors and financial partners
• Legal advisors
• Regulatory authorities (when required by law)
• iThembalethu Group subsidiaries (for operational purposes)

All sharing is strictly controlled and POPIA‑compliant.

How We Protect Your Information

We use industry‑standard security measures to protect your data, including:

• Encrypted storage
• Secure document management
• Access controls and authentication
• POPIA‑aligned data handling procedures
• Staff confidentiality agreements

We take reasonable steps to prevent loss, misuse, or unauthorised access.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil our service obligations
• Meet legal, regulatory, and financial record‑keeping requirements
• Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymised.

Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent
• Request information on how your data is used
• Lodge a complaint with the Information Regulator

To exercise your rights, contact us at:
admin@ithembalethuexperts.co.za

Cookies and Tracking Technologies

Our website uses cookies to:

• Improve user experience
• Analyse website traffic
• Remember your preferences

You may manage cookie settings through our CookieYes banner or your browser.

Third‑Party Links

Our website may contain links to third‑party sites (e.g., iThembalethu Capital).
We are not responsible for their privacy practices.

Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Contact Us

For questions or privacy‑related requests, contact:

iThembalethu Experts Solutions
Email: admin@ithembalethuexperts.co.za
Phone: 010 143 5815
Address: Office Block B, Ground Floor, Capital Park, Central Lane, Steyn City, Riverglen, Johannesburg